banga Privacy Policy
Your personal information matters to us. This policy gives a full account of how banga collects information, how long it is kept, and who it is shared with.
1. Introduction and Applicability
banga (referred to hereinafter as "we", "our" or "the Platform") is an online entertainment and sports betting service. This Privacy Policy applies to users in Bangladesh and covers our website, mobile application and all related digital services.
By reading this policy you will understand how your personal information is used, what rights you have, and how you can exercise those rights. Using our services means you agree to the terms of this policy.
This policy should be read together with our Terms and Conditions, as both documents together form the complete legal framework governing use of our services.
2. Information We Collect
We collect various types of information to improve your service experience and to meet legal obligations. This information falls into two main categories.
2.1 Information You Provide Directly
Information you provide yourself when creating an account, verifying your identity and carrying out financial transactions:
- Full name, date of birth and national identity card details
- Mobile number and email address
- bKash, Nagad, Rocket or Upay account details (for deposits and withdrawals)
- Account username and password (stored in encrypted form)
- Information provided when contacting customer support
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device identification information
- Browser type, operating system and display resolution
- Pages you visit and time spent on the platform
- Betting history, game activity and transaction records
- Information collected through cookies and similar tracking technologies
- Login times, location information (up to general region) and session data
3. Purpose of Information Use
We use the information we collect for specific and lawful purposes. Your information is never used for unnecessary or unauthorised purposes.
3.1 Service Operation and Improvement
- To create, manage and secure accounts
- To process deposits and withdrawals
- To apply bonuses and promotional offers
- To personalise the game and betting experience
- To identify and resolve technical issues
3.2 Security and Fraud Prevention
- To detect unauthorised access to accounts
- To carry out checks required to prevent money laundering and fraud
- To identify multiple accounts held by a single person
- To monitor unusual betting patterns
3.3 Responsible Gaming Support
banga follows a responsible gaming policy. We may use this information to monitor your gaming habits, identify potentially problematic behaviour and provide support where needed.
3.4 Communication and Customer Support
- To send important notifications about your account
- To provide 24/7 live chat and email support
- To inform you of relevant offers and updates with your consent
4. Cookies and Tracking Technologies
Our website and application use cookies and similar technologies. These are small files stored in your browser that help improve your service experience.
4.1 Types of Cookies
- Essential Cookies: Required for maintaining login sessions, security verification and core service functionality — these cannot be turned off.
- Functional Cookies: Remember your preferences (language, theme) and are used to make login more convenient.
- Analytics Cookies: Help us understand which parts of our platform are used most and improve the quality of our service.
- Third-Party Cookies: Required for the necessary functions of payment processors and security providers.
4.2 Cookie Controls
You can turn off most cookies by changing your browser settings. Keep in mind, however, that turning off essential cookies may disrupt core functions such as login and payments.
5. Sharing Information with Third Parties
We never sell your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances necessary for running our services.
5.1 Service Provider Partners
We have certain trusted partners for payment processing, data storage, game software and security services. These organisations receive only the information needed for their specific service and operate under strict confidentiality agreements.
- Payment Processors: bKash, Nagad, Rocket, Upay — information required to complete transactions
- Game Providers: Evolution, Pragmatic Play Live, PG Soft, JILI and others — for managing game sessions
- Security and Verification Services: For identity and age verification
5.2 Legal Obligations
We may be required to share information with authorities in response to a court order, government directive or legal investigation. In such cases we provide only the information legally required.
5.3 International Data Transfers
Some of our service providers are located outside Bangladesh. In such cases data is transferred only after ensuring an adequate standard of data protection.
6. Data Retention and Security
6.1 Retention Period
We do not keep your information beyond what is necessary. Relevant information is retained while your account is active. Even after an account is closed, financial transaction records are kept for a set period for legal reasons.
- Account Information: For as long as the account is active and for the legally required period after closure
- Transaction Records: For the period determined by financial regulations
- Customer Support Communications: For a reasonable period after the issue is resolved
- Cookie Data: Deleted at the end of a session or after a set period, depending on the type
6.2 Security Measures
banga uses multiple layers of security to keep your information protected:
- SSL/TLS encryption — all data from browser to server is encrypted
- Password hashing — your password is never stored in plain readable form
- Two-factor verification (OTP) — for payments and sensitive actions
- Regular security audits and vulnerability testing
- Restricted access — only authorised staff can view the information they need
7. Your Data Rights
You have a number of important rights over your own personal information. banga respects these rights and helps you exercise them.
7.1 Right to Know and Access
You can request at any time to know what information we hold about you. We will provide you with a copy of that information.
7.2 Right to Rectification
You have the right to correct any inaccurate information in your account. You can do this through your account settings or by contacting customer support.
7.3 Right to Erasure
In certain circumstances you can request that your information be deleted. However, information that is legally required to be kept (such as financial transaction records) may not be immediately erasable.
7.4 Right to Object to Processing
You can object to marketing communications or certain types of data processing. If you withdraw your consent, we will no longer use your information for that purpose.
7.5 How to Exercise Your Rights
To exercise any of the above rights, contact us via 24/7 live chat or write to the email address listed in the contact section below. We will respond as quickly as possible.
8. Protection of Minors' Information
banga's services are strictly for persons aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.
Age is verified at the time of registration. If we become aware that a minor's information has entered our system, we will immediately close that account and delete the related information.
If a parent or guardian believes their child has registered on our platform, please contact our customer support immediately.
9. Policy Changes and Updates
This Privacy Policy may be updated from time to time due to legal changes, the addition of new services, or changes to our business operations.
If there are significant changes, we will notify you by email or through a notification within the platform. Continuing to use the service after a change is made will be taken as your agreement to the updated policy.
The "Last Updated" date at the top of this page always indicates the most recent version. We recommend you review this policy from time to time. For any questions about our services, visit the FAQ section.
Last Revised: January 2025 — This Privacy Policy applies to all banga services. It takes effect as a companion document to our Terms and Conditions.
10. Contact Us
If you have any questions, requests or concerns about this Privacy Policy, please contact our privacy team. Our support team is available 24 hours a day, seven days a week in both Bengali and English.
Privacy and Data Protection Department
Active 24/7 — start a chat directly from any page on the site
[email protected]
Instant on live chat; by email as soon as possible
Support is available in both Bengali and English